Who we are:

Yoodli is your private communication coach. Our dream is to help people around the world improve their communication skills without feeling judged. We’ve raised $7M+ in seed funding from leading investors such as Madrona, AI2, Cercano and other industry experts. Our work has been featured in outlets including WSJ, Inc., and Geekwire. We recently announced a partnership with Toastmasters International to bring AI powered speech coaching to 300k+ members globally. We’re a mission focused and fast growing startup based out of the Allen AI Institute in Seattle. The team includes alumni from GoogleX, Apple, Intuit among others. Here’s a video describing our founding story. Here’s a TED Talk with our “why”. You can use the product live (and for free) at www.yoodli.ai.

What you’ll do:

As an Enterprise Customer Manager, you will ensure seamless customer experiences across all stages of the customer journey. You’ll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams. This role is remote but we’d highly prefer someone who’s Seattle based.

About you:

• 3+ years of experience as an enterprise customer success manager
• Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Strong proficiency in customer engagement platforms and CRM tools
• Humility, creativity, and team-first-attitude, with a love for learning

Extra credit experience:

• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
• Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency

Compensation

• Total compensation is targeted at $120,000 - $150,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company